Refund Policy

At Meroda, customer satisfaction is our priority. We offer a straightforward refund process to ensure your peace of mind when shopping with us.

Refund Eligibility

You may request a refund within 30 days of your purchase date. To be eligible for a refund, items must be unused, unopened, and in their original packaging with all tags and labels intact. The 30-day period begins from the date your order is delivered.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been opened, used, or damaged by the customer
• Items without original packaging or tags
• Products purchased during clearance or final sale events
• Customized or personalized items
• Items returned after 30 days from delivery date

How to Request a Refund

To initiate a refund, please contact our support team at support@meroda.com with your order number and reason for return. Our team will review your request and provide you with return shipping instructions. Approved returns must be shipped back to us within 14 days of approval.

Refund Processing

Once we receive and inspect your returned item, refunds will be processed within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your financial institution to credit your account.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In cases where we are at fault, we will provide a prepaid return label.

Exchanges

If you wish to exchange an item for a different size or color, please contact our support team. Exchanges are subject to product availability and the same condition requirements as refunds.